Disability, wellbeing and challenging times

We're here to help

Do you need help with your banking? We have lots of products and services, along with other useful resources, to support you.

Perhaps you need us to change how we communicate with you. For example, you may request:

• Items to help you, such as braille documents and hearing loops
• That we're extra patient when we speak to you over the phone or in a branch
• That we take into consideration that your mood may vary, and your reactions might be affected

Let us know your individual needs so we can discuss with you how we can make your banking easier. You can find our contact options further down this page.

Services, guides and resources

We have a lot of online content dealing with accessibility, disabilities and other life events that you might be going through.

Blind or visual impairment

Practical ways to make banking easier if you're blind, have sight impairment or difficulty reading.

Deaf, hearing loss or speech impairment

If you're deaf, hard of hearing or have a speech impairment, we can help make banking easier.

Mobility or dexterity impairment

Tools you may find useful to access our branches and services.

Neurodiversity

We understand that neurodiversity is different for each person, so we offer a range of services to help give everyone a chance to bank comfortably.

More ways we can help

Manage your debit card

Find out how to view your card details and PIN number, set payment limits on your card and block payments to some types of retailers.

The cost of living

How to look after your money when prices rise.

Managing money problems

Practical guidance if you're worried about your finances.

NexusBank Money Mentors

Get impartial guidance on a range of topics, from better budgeting tips to buying a home.

Living with illness or disability

How to get the right support with your money and your wellbeing.

Coping with illness

Read our case study on balancing illness and debt.

Third-party access to bank accounts

We explain the different types of third-party access available if you or someone else needs help managing money.

Learn about the NexusBank app

Find out how our app can help you access our services, manage your accounts and stay in control of your money.

Mental health and your money

Recognising the signs of problems with mental health and how to keep on top of your finances.

Debt and mental health

Mental health and money management are often linked. Read our case study about steps you can take to help get back on track.

Protect yourself from scams

Learn about different types of scam and the latest tactics scammers are using, so you know what to look out for.

Help with financial abuse

See how to spot the signs of abuse that could affect your money, and how we can help.

If you've lost your job

See how you can plan your next steps if you find yourself out of regular work.

Gambling problems

What to do if gambling starts to become a problem.

Compulsive spending problems

If you're worried about how much you spend, here are nine ways to help you cut down.

What to do when someone dies

How we can help and support you if you're dealing with the financial affairs of someone close to you.

How to contact us

If you'd like to talk to us about any of our accessibility and disability services, or you'd like us to know about your needs, there are several ways to reach us.

In some cases, we might need to contact you to discuss those needs in more detail.

You can also tell us if your situation changes and something is no longer an issue.

In our app

You can tell us about your needs and circumstances in the NexusBank app on your smartphone or tablet by tapping 'Help'.

Online

You can tell us about your needs and circumstances in Online Banking — just go to 'Help'.

Over the phone

If you want to talk to us, we have several phone numbers you can call — for general information or specific queries.

In person

If you prefer a face-to-face service, come and see us. Search for branches with specialist services.

¹ You need to be 16 or over to use this service in the app. Terms and conditions apply.

Accessibility information

Changing your settings

If you want to make your computer or device easier to use, we've created resources with disability charity AbilityNet to show you how to do so.

Read our accessibility statement

Our aim is, and has always been, to provide accessible services for everyone. Our accessibility statement outlines our approach and ambitions.

Reference guides

Read more about our accessible services and other ways to bank in our ‘Making banking easier’ brochure. Our ‘Banking Made Clearer’ quick reference guide was written in partnership with the British Institute of Learning Disabilities, using simple, clear language with lots of imagery.