Cookie Policy
Last updated: February 2026
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to supply information to the owners of the website.
Cookies may be set by the website you are visiting ("first-party cookies") or by third parties whose content appears on the page ("third-party cookies"). Cookies can remain on your device for different periods of time. "Session cookies" are temporary and are deleted when you close your browser. "Persistent cookies" remain on your device for a set period or until you delete them manually.
This Cookie Policy explains what cookies NexusBank Ltd ("NexusBank", "we", "us") uses on our website (www.nexusbankuk.com) and mobile application, why we use them, and how you can manage your preferences. This policy should be read alongside our Privacy Policy, which provides further detail on how we process your personal data.
2. Cookies We Use
We categorise our cookies into four groups based on their purpose. When you first visit our website, we will ask for your consent to set non-essential cookies via our cookie consent banner.
2.1 Strictly Necessary Cookies
These cookies are essential for the operation of our website and online banking platform. They enable core functionality such as security, session management, and accessibility. Without these cookies, services you have requested cannot be provided. Strictly necessary cookies do not require your consent.
| Cookie | Purpose | Duration |
|---|---|---|
| nb_session | Maintains your authenticated session | Session |
| nb_csrf | Protects against cross-site request forgery attacks | Session |
| nb_cookie_consent | Stores your cookie preference selections | 12 months |
| nb_sca_token | Supports Strong Customer Authentication flows | 5 minutes |
2.2 Functional Cookies
These cookies allow our website to remember choices you make (such as your preferred language, region, or display settings) and provide enhanced, more personalised features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
| Cookie | Purpose | Duration |
|---|---|---|
| nb_theme | Remembers your light/dark mode preference | 12 months |
| nb_locale | Stores your language and region settings | 12 months |
| nb_a11y | Retains accessibility preferences (font size, reduced motion) | 12 months |
2.3 Analytics Cookies
These cookies collect information about how visitors use our website, including which pages are visited most often, how visitors move around the site, and whether they experience error messages. All information collected by these cookies is aggregated and therefore anonymous. We use this data to improve how our website works.
| Cookie | Purpose | Duration |
|---|---|---|
| _nb_analytics | Tracks page views and user journeys (first-party) | 24 months |
| _nb_perf | Monitors page load times and performance metrics | Session |
2.4 Marketing Cookies
These cookies are used to deliver adverts that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are usually placed by third-party advertising networks with our permission.
| Cookie | Purpose | Duration |
|---|---|---|
| _nb_mkt | Tracks campaign attribution and conversion measurement | 6 months |
| _nb_social | Enables social media sharing features | 12 months |
3. How to Manage Cookies
You can control and manage cookies in several ways. Please be aware that removing or blocking cookies may impact your user experience and some functionality may no longer be available.
- Cookie consent banner: when you first visit our website, you can choose which categories of non-essential cookies to accept or reject. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.
- Browser settings: most browsers allow you to view, manage, and delete cookies through their settings. You can set your browser to block all cookies or to alert you when a cookie is being set. Refer to your browser's help documentation for instructions.
- Device settings: on mobile devices, you can manage cookie and tracking preferences through your device's operating system settings.
- Industry opt-out tools: you can opt out of certain third-party advertising cookies by visiting the Network Advertising Initiative at optout.networkadvertising.org or the Digital Advertising Alliance at youronlinechoices.eu.
If you disable strictly necessary cookies, you may not be able to access our online banking services. We recommend keeping these cookies enabled.
4. Third-Party Cookies
Some cookies on our website are set by third-party services that appear on our pages. We do not control the setting of these cookies. The third parties that set cookies on our site may include:
- Analytics providers that help us understand how visitors use our website through aggregated, anonymised reporting.
- Video hosting platforms that enable us to embed educational and promotional videos on our website.
- Social media platforms that enable sharing buttons and social content feeds.
- Fraud detection services that assist us in identifying suspicious activity and protecting our customers.
We recommend reviewing the privacy policies and cookie policies of these third parties to understand how they use your data. NexusBank is not responsible for the cookie practices of external websites.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business operations, or cookie practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via our cookie consent banner so that you can review and update your preferences.
We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of our website after changes are posted constitutes your acknowledgement of the modified policy.
Questions about cookies?
If you have any questions about our use of cookies or other tracking technologies, please contact our Data Protection Officer at dpo@nexusbankuk.com or write to: Data Protection Officer, NexusBank Ltd, 1 Nexus Square, London, EC2A 1BB.