About NexusBank
Banking built around you since 1896
For over 125 years, we have helped millions of people manage their money, buy their homes, and plan for the future. Our mission is simple: to be the UK's most helpful bank.
12 million customers
Trusted by people across the UK
800+ branches
A nationwide presence on your high street
30,000 employees
Dedicated people serving you every day
Established 1896
Over 125 years of banking heritage
Our values
The principles that guide everything we do
Customers First
Core valueEverything we do starts with our customers. We listen, we learn, and we build products and services that genuinely help people manage their money better.
- Customer satisfaction score of 87%
- Award-winning mobile banking app
- 24/7 UK-based customer support
- Regular customer feedback panels
- Transparent fees with no hidden charges
- Plain English in all communications
Financial Inclusion
CommunityWe believe everyone deserves access to fair and affordable financial services. Our basic accounts, financial education, and community programmes reflect this commitment.
- Basic accounts with no credit check
- Free financial education workshops
- Community branch programme
- Vulnerable customer support team
- Partnerships with debt charities
- Accessible banking for all abilities
Sustainability
ESGWe are committed to reaching net zero by 2050 and are actively reducing our environmental impact across operations, lending, and investments.
- Net zero target by 2050
- 100% renewable energy in offices
- Green mortgage products
- Sustainable investment funds
- Paperless banking as default
- Annual sustainability report published
Innovation
We invest in technology to make banking simpler, faster, and more secure. From open banking to AI-powered insights, we are building the future of finance.
- Open Banking API integrations
- AI-powered spending insights
- Biometric authentication
- Real-time fraud detection
- Cloud-native banking platform
- Dedicated fintech partnerships team
Our journey
Key milestones in the NexusBank story
1896 — Founded
NexusBank was established in London, offering savings and current accounts to local businesses.
1965 — National expansion
Expanded to over 200 branches across England, Scotland and Wales.
2015 — Digital transformation
Launched our mobile banking app, now used by over 8 million customers.
Want to be part of the story?
We are always looking for talented people who share our values. Explore career opportunities at NexusBank and help us shape the future of banking.
View open roles