How can we help you today?

Help with your current account, savings, payments, Direct Debits, standing orders and more.

• How to make a payment or transfer
• Setting up or cancelling a Direct Debit
• Changing your address or personal details
• Viewing and downloading statements
• Understanding your account fees
• How to close an account

Report a lost or stolen card, freeze your card, manage your PIN, and learn how we keep you safe.

• Report a lost or stolen card
• Freeze or unfreeze your card in the app
• Reset your card PIN
• Set up contactless and mobile payments
• How we protect you from fraud
• What to do if you spot suspicious activity

Manage your mortgage or loan, make overpayments, request a redemption statement, or get payment support.

• Make a mortgage overpayment
• Request a redemption statement
• Change your mortgage payment date
• Understand your loan repayment schedule
• Apply for a payment holiday
• Remortgage or switch your rate

Troubleshoot login issues, set up the mobile app, manage notifications, and update your security settings.

• Reset your online banking password
• Set up the NexusBank mobile app
• Enable biometric login (Face ID / fingerprint)
• Manage push notifications
• Update your registered email or phone
• Troubleshoot app errors